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> Ordering


How do I place an order online?
Ordering is easy and convenient! Simply select your favourite items and add them to your shopping cart. You will be asked to choose your preferable payment option. 'Standard Checkout' allows you to create an account with JL, and PayPal Express Checkout will take you through the payment process within a few seconds without creating an account.


Can I place orders by phone?
We do not accept payments over the phone, however you can reserve your items at +44 208 123 3776 or +44 7939 008 838 Monday through Sunday 1pm to 1opm GMT and later complete the payment online or by posting a cheque/postal order.


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> Payment


What are my payment options?
Payment is due with order. Orders can be placed online either by Pay Pal or credit card (all major cards accepted: Visa, MasterCard, American Express, Maestro, Switch or Solo). If you'd like to pay by cheque, your order must be placed by phone. After your order is placed, please send your cheque (payable to Joanna Lark Ltd) to:


Joanna Lark Ltd
89 C, Streatham Hill
SW2 4UD
London UK


Please note that all orders by cheque or money order will be shipped upon receipt of payment.


Do you charge VAT?
The price of the goods shall be that stipulated on the website. The price is inclusive of VAT.


Will I get an email confirmation after I place my order?s
Yes, you will immediately receive an email confirmation of your order.


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> Delivery and Shipping


How is the shipping calculated?
We offer our customers free worldwide shipping, no matter the size of your order.


How long will it take for the goods to be delivered?
All items in stock (See our Next Day Dispatch section) will be dispatched from London within 24 hours ordering. Regular orders will normally be completed within 3-4 weeks, as we need to order the goods and deliver it from Poland. During busy periods, orders may take up to 6 weeks to dispatch.


What are the shipping options?
All the items to be delivered within UK will be shipped via Royal Mail 1st Class Recorded.
Shipping abroad is completed via Royal Mail - Airmail Small Parcel. Upon special request we could also arrange a pick up from one of the monthly fetish markets we attend.


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> Cancellation of Orders


How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer care representative at +44 20 8123 3776 or email joanna@joannalark.com as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made. If you wish to cancel an order you must do so within 3 days of placing it.


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> Returns and Refunds



What is your return and exchange policy?
We offer our customers 100% Satisfaction Guarantee, as we are pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please follow these easy steps:


1 . Contact our customer-care consultants on +44 20 8123 3776 or email joanna@joannalark.com and describe the reason you want to issue a refund/exchange.


2. Pack the item and post it to the address below:
Joanna Lark Ltd
89 C, Streatham Hill
SW2 4UD
London UK


3. Make sure items are in their original packaging, and are appropriately secured within the shipping box.

Please take note: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.


How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.



What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there are any damage, please call our customer-care department at +44 20 7193 6267 or email to joanna@joannalark.com at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with Royal Mail if needed.


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> Privacy and Security Policy


How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


What is your privacy policy?
Our privacy policy is very simple. Joanna Lark does not collect information about visitors to our site. When a customer buys one of our products, the transaction is handled by Paypal. We only receive the shipping information that the customer provides through Paypal. We use this information only to print shipping labels. We do not store the information. We record the sale, but we do not record information about the buyer. We have no data to steal…or subpoena.



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> Contact Us


If you have any questions and would like to speak with a customer-care representative, you can
contact us by:


Phone: We're here Monday through Sunday - 1pm to 10pm GMT to serve you. Call us on: +44 20 8123 3776 or +44 7939 008838.


Email: Contact us at joanna@joannalark.com or click here to ask a question, make a suggestion or get any assistance you may need. Most emails are answered within 24 hours. Please note that weekend email responses may be delayed.


Mail:
Attn: Customer Service Manager
Joanna Lark Ltd
89 C, Streatham Hill
SW2 4UD
London UK



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Next Day Dispatch

Exceptional and exclusive fetish designs selected and tested
personally by Joanna Lark and her army of slaves.

Next Day Dispatch

A small selection of products that deserve your attention...

Hood with Inflatable Penis Gag for Her

Hood with Inflatable Penis Gag for Her

£93.00

Choose Options

BDSM Leather 
Slapper

BDSM Leather
Slapper

£24.00

Choose Options

Catnail

Catnail

£17.00

Choose Options

Full Body Leather Restraints with Chain

Full Body Leather Restraints with Chains

£124.00

Choose Options

Bondage Thongs with Waist Cincher

Bondage Thong with Waist Cincher

£86.00

Choose Options

Next Day Dispatch

Browse our ever-expanding range of handcrafted fetish and military style hats...

Dominatrix Hat in
PVC for Striking Look

Dominatrix Hat in
PVC for Striking Look

£73.00

Choose Options

Dominatrix Hat
in Red

Dominatrix Hat
in Red

£69.00

Choose Options

Military Hat with
Silver Panel

Military Hat with
Silver Panel

£93.00

Choose Options

Soft Leather
Biker Hat

£66.00

Choose Options

Elite Muir Cap
in Leather

Elite Muir Cap
in Leather

£86.00

Choose Options

Next Day Dispatch

The classic fetish wear colour combination...

Kinky Bra with 
Open Cups

Kinky Bra with
Open Cups

£54.00

Choose Options

Unique Leather
Buckled Harness

Unique Leather
Buckled Harness

£117.00

Choose Options

Underbust Corset with Side Straps

Underbust Corset
with Side Straps

£92.00

Choose Options

Stunning Halterneck
Leather Corset

Stunning Halterneck
Leather Corset

£177.00

Choose Options

Elite Muir Cap
in Leather

Leather Garter Belt
with Bondage Thong

£69.00

Choose Options

Next Day Dispatch

Many of my favourite designs are available for Next Day Dispatch...

BDSM Bodice with Open Breast

BDSM Bodice with Open Breast

£72.00

Choose Options

BDSM Mask with Inflatable Penis Gag

Leather Hogtie -
Classic Bondage Gear

£55.00

Choose Options

Bondage Harness in with Split Crotch

Bondage Harness in with Split Crotch

£74.00

Choose Options

Bondage Harness in Leather - Full Body

Bondage Harness in Leather - Full Body

£120.00

Choose Options

Bondage Harness One Size

Bondage Harness
One Size

£59.00

Choose Options

Elegant Bondage Harness with Studs

Elegant Bondage Harness with Studs

£66.00

Choose Options

Opera Gloves
in PVC

Opera Gloves
in PVC

£37.00

Choose Options

PVC Catsuit for Facesitting

PVC Catsuit for Facesitting

£106.00

Choose Options

Opera Gloves with Collar

Opera Gloves with Collar

£49.00

Choose Options

High Waist PVC
Garter Belt

High Waist PVC
Garter Belt

£52.00

Choose Options

Butt Plug
Fessman

Butt Plug
Fessman

£54.00

Choose Options

Strap on Dildo always Rock Hard Ready

Strap on Dildo always Rock Hard Ready

£68.00

Choose Options

Leather Breast
Harness

Leather Breast
Harness

£32.00

Choose Options

PVC Panties with Suspenders

PVC Panties with Suspenders

£28.00

Choose Options

Leather Fingerless Opera Gloves

Leather Fingerless Opera Gloves

£67.00

Choose Options

Next Day Dispatch
>






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Joanna Lark Ltd, VAT no: GB 116 5923 15, Registered Office: 3 London Wall Buildings, London, EC2M 5PD